Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be attended to in no more than 60 minutes after the support ticket or email is received. If your issue requires additional assistance from an administrator, we will direct the trouble ticket or the email to the person in charge, right away and we will leave a comment to let you know that more time will be needed for arriving at the best solution. Furthermore if you make use of the Optional Admin Services package, any of the services included there will be completed whenever you wish.
An Exceptional Client Support Service
We’ll be at your disposal 24–7 to answer any questions that you may have connected to our Online Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also need assistance with server administration tasks, you can have a glance at our Optional Admin Services package, which includes backup hard disk drive space, weekly Operating System updates, server monitoring and rebooting services, as well as troubleshooting and installation services
An Intuitive Help Section
Our Online Control Panel has been installed by default for each dedicated web hosting plan. Among its characteristics is a rather convenient integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most of the instructional articles in addition video versions which show all the tasks that you can carry out in a very illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each Online Control Panel section.