Find out just what exactly phone support includes within the web hosting community.
There're plenty of hosting suppliers on the market today, still the majority of them are resellers who have minimal resources, particularly when it comes to support. One of the ways to distinguish them is the option to get in touch with the company by phone. The type of support that you will have through this particular method of communication will vary depending on the supplier - some offer experienced telephone support, many others offer general and customer support only since some matters are more time-consuming and it would be a lot less difficult to be resolved through a ticket, especially if the issue has to be escalated. Nonetheless, it is good to find that you could always reach your website hosting provider since there're various small-scale matters that can be taken care of without difficulty and timely with a telephone call, not mentioning that you are able to get additional information about the services even before you become a client.
Phone Support in Hosting
We know that the option to talk with a live agent is very important, so we have 3 support lines around the globe (UK, USA and Australia) and you will be able to reach us over the phone for 14 hours every day. If you consider purchasing one of our hosting plans, for instance, you are able to call us and find out more about our solutions before placing your order to be sure that we do meet all system requirements for your web sites. After the order, you will be able to contact us about all of the sales and billing troubles you may experience, or get any type of general or basic tech info you need. We've tried to find the optimal balance between telephone and ticket support, so for solely technical matters you will have to use the ticketing system, which will help you monitor the communication and any new developments in the resolution of your issue.