One-Hour Response Guarantee
Understand much more about the 1-hour response time guarantee and in what ways you, as a customer, may benefit from it.
Should you ever encounter a problem with your site and be incapable of tackling it, ask the respective hosting company’s customer service staff to assist you to get the website back online. A quick resolution would be the perfect scenario, but many companies reply within twenty four hours and even more, particularly if you are doing business with a reseller. Even if your problem can be easily fixed, your site may not work satisfactorily or it may not be available whatsoever for a prolonged period of time, so you may lose potential customers since it is quite unlikely that anybody would be eager to go back to an inoperative website. Because of this, you have to make certain not only that you can reach your web hosting provider, but also that they can answer and assist you in a timely manner. If a software app update doesn’t go as planned or you erase something unintentionally, for example, the website should be restored speedily so as to avoid lengthened unreachability.
One-Hour Response Guarantee in Hosting
If you are using any of our hosting plans and you have a question or chance upon some obstacle, you can contact us 24-7-365 by submitting a customer support ticket or by writing an e-mail and we’ll make certain that you have a reply in no more than one hour. If the issue can be sorted out, we will do it before we reply, whereas in case there is something that you have to do on your end, we will give you all the needed information – what settings to check, what workable solutions to try out, etc. Usually, you’ll obtain a reply within thirty minutes max, which means that waiting around for hours on end or even for more than 1 day to get assistance is something unthinkable. Our 60-minute reply guarantee is valid for any query that you may have – general, technical or billing.