A live chat is among the many ways of communication supplied by some web hosting providers as part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or tech assistance. This method of contact is quicker as compared to a support ticket and it'll make it less likely to misspell or misunderstand a word as compared to a call with a representative. Furthermore, when the issue that you have requires some time to be reviewed and taken care of, you'll be able to do something else meanwhile rather than just waiting, like you'd have to do when you call. Also, you can employ a live chat support service for free provided that you have web access even when your web hosting provider is situated in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Hosting

As we consider the fact that numerous situations are easily resolved when you speak with a live person, we supply a live chat service for all of our potential and current clients. The chat is online every single day and our customer support representatives will assist you with a number of questions and situations. If you are not our client yet, you're able to learn more about our hosting plans and the website hosting platform in general in order to be certain that your web sites will work effectively on our servers. If you already have an account and you've got some questions or you have any kind of problems with some of our services, you'll be able to get in touch with us through our live chat and we can provide you with the required info or help you troubleshoot the problem. You'll need to open a trouble ticket for certain troubles which require longer time or the assistance of a system administrator, but for numerous common troubles you can get help right away.