Integrated Ticketing System
Find out more about the Integrated Ticketing Systems and their pluses and minuses. See what makes them different from other support channels.
In case you’ve bought a hosting plan and you’ve got certain questions relating to a concrete feature/function, or in case you’ve encountered a certain predicament and you require support, you should be able to get in touch with the respective help desk support team. All hosting companies use a ticketing system irrespective of whether they provide other ways of contacting them along with it or not, because of the fact that the most effective way to resolve a problem most often is to submit a ticket. This mode of communication makes the responses sent by both sides easy to track and permits the client service staff members to escalate the case if, for instance, an administrator must step in. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you must use at least two different accounts to touch base with the help desk support team and to actually administer the hosting space. Constantly signing in and out of different accounts may be a burden, not to mention the fact that it takes quite a while for the majority of hosting companies to answer ticket requests.
Integrated Ticketing System in Hosting
In stark contrast to what you may find with plenty of other web hosting companies, the trouble ticket system that we’re using with our hosting plans is part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to memorize several login credentials, since you’ll be able to manage both your tickets and the hosting account itself from one place. So, if you’ve got an enquiry or encounter a difficulty, you can get in touch with our help desk support staff representatives right away. Our ticketing system includes a clever search option. This means that even if you’ve posted a lot of tickets through the years, you will be able to find the one that you need effortlessly. Moreover, you can check knowledge base instructions for handling commonly experienced issues.