The availability of the customer and tech support that a hosting company offers will tell you a lot for the services that they provide too. When you're allowed to use only email messages or tickets, you have almost certainly discovered a reseller not the actual hosting supplier. When this is the case, you will probably have to wait for a couple of days in order to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual website hosting company for further help. When the supplier can provide several ways of communication with fast response time that are available anytime, they're almost certainly the top provider, not a reseller. Therefore you will reap the benefits of prompt assistance and quality support as they'll have instant access to the servers where your account is. Whatever the trouble - technical or sales, it is always much better to be able to get hold of your website hosting company right away by using your preferred way of communication.
24/7 Customer Support in Hosting
We provide you with 24/7 customer, billing and tech support for all of our hosting plans. Even if you are not our customer yet and you have some questions, we will help you without delay and give you the needed information, so as to give you a choice to make the best decision when you buy your new website hosting account. We are available anytime, including holidays and weekends, and we offer multiple options for communication to contact us - phone, live chat, email messages and support tickets. To make things easier for you, we have several telephone numbers internationally, thus you are able to call the one which is closer to you. The max response time for your e-mail messages and the tickets is one hour. The standard response time is around 15-20 min, which means that you can forget about waiting for a few days to receive support for any kind of task or issue, irrespective of its complexity.